Terms and Condition for hotel reservation or tour packages service is powered by Coral Tourism and Recreation Consultant.

1. The rates provided for you are available ONLY through Coral Tourism and Recreation Consultant. Please DO NOT call the hotel directly, as they WILL NOT have the same rates in their reservation system.

2. Your credit card will be charged ONLY after the booking is confirmed. Once the credit card is processed, we will email your CONFIRMATION/ HOTEL ACCOMMODATION/TOUR PACKAGES/EXCURSION VOUCHER to you, which MUST BE retained for check-in Purposes.

Please note, that on rare occasions, the booking may be charged in a different currency or were quoted in. The cost of your booking is converted using our bank's exchange rates on the day of the transaction. All transactional and charge information will be shown on your Receipt/Invoice.

The registered guest of this booking MUST sign the Confirmation/(Hotel Accommodation/Tour Packages/Excursion Voucher) and present it to the Hotel upon check-in or company representative.
Coral Tourism and Recreation Consultant takes no responsibility if you lose the voucher.

3. If you wish to cancel your booking after the voucher has been issued, a cancellation fee will apply, in accordance with our company policy. The cancellation fee varies according to the hotel specified in your booking as well as your check-in date.

Please note - In some cases, the cancellation policy will depend on the hotel's individual policy. If this is the case, the hotel's policy will be displayed to you prior to the completion of the booking, on the final page of the booking process. The stricter of the two (hotel's policy and our website policy) will then apply.

• If you cancel after the voucher has been issued, but NOT LESS THAN 4 DAYS prior to the check-in date, a nominal fee will apply, in accordance with our company policy.

• If you cancel LESS THAN 4 (FOUR) DAYS prior to the check-in date, or fail to arrive at the hotel, a cancellation fee equal to the full stay during exhibition period will be incurred.

4. All cancellations must be made IN WRITING send to us by fax, or email using
Fax No: +971 4 234 95 97; Email: reservation@coraltourism.com

A Cancellation must be confirmed back to you by one of our consultants. If you have not received a confirmation of the cancellation within 24 hours after submission, it means we have not received it and you must resubmit it.

5. If you wish to amend your booking, a nominal amendment fee will apply during exhibition period.

Please note: the fee will apply per each amended booking.

Any amendment advised to us within 5 days of your arrival date or once you have arrived at the Hotel, may be treated as a late amendment. Late amendments may be subject to a fee based on the Hotel's amendment policy.

Should you require changing a booking from one Hotel to another Hotel, you will NOT be charged an Amendment Fee. This will be considered as a cancellation of an existing booking, and a Cancellation Fee will apply.

In order for us to ensure accuracy, we will only accept amendments IN WRITING. We will not accept amendments over the phone, unless the matter is extremely urgent. Amendments can be submitted to us to us by fax or email:

Fax No: +971 4 234 95 97; Email: reservation@coraltourism.com

Please try to give us as much notice as possible to allow for sufficient time to contact the hotel(s) concerned and a new voucher to be sent to you.

An Amendment must be confirmed back to you by one of our consultants. If you have not received a confirmation of the amendment within 24 hours after submission, it means we have not received it and you must resubmit it.

Important Note- If another transaction must be made to your credit card, due to an amendment; we will convert the charge/fee to your selected currency.

6. Credit Card Information - The client must submit a valid credit card when completing the credit card form. All care must be taken by the client to ensure that the information provided in the credit card form is correct. Coral Tourism and Recreation Consultant takes no responsibility for any incorrect information submitted.

If the client wishes to change the credit card after it has been charged, it will be treated as an amendment, and a corresponding amendment fee and conditions will apply - see Point 6. Due to processing requirements, refunds may take up to 10 days to appear on your statement. This time may vary, depending on your bank/financial institution.

By making a booking the client authorizes Coral Tourism and Recreation Consultant  to pass on credit card details of the client to the hotel if requested.

7. The client must submit a valid email address on the Reservation Form. This email address will be used for all future correspondence relating to your booking. All care must be taken by the client to ensure that the information provided in the Reservation form is correct. It is the client's responsibility to advise Coral Tourism and Recreation Consultant if an error in the email address was submitted on the Reservation Form or any other correspondence. Coral Tourism and Recreation Consultant takes no responsibility for any incorrect information submitted.

8. Coral Tourism and Recreation Consultant intends to provide you with all the services that you request from us. In rare cases, when the hotel is not able to honour your reservation due to overbooking or any other circumstances, we will endeavour to offer you an alternative of comparable price and standards. If this occurs, we will contact you via e-mail and request your authorization to proceed with this new booking. If you decline the alternative, and you were already charged for the original booking, a full refund will be given to you as soon as possible.

9. Whilst every effort is made to ensure your requested room type is available, we cannot guarantee the actual bedding configuration of the room. These requests are forwarded to the hotel and are subject to availability on the day of check-in. All additional requests (smoking room, etc) are also subject to availability and cannot be guaranteed by Coral Tourism and Recreation Consultant

10. Disclaimer: Coral Tourism and Recreation Consultant makes its best efforts to ensure that all the information that appears on its website is accurate. However, Coral Tourism and Recreation Consultant does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.

11. Complaints: In the case of any problem or complaint, it is imperative that the client informs Coral Tourism and Recreation Consultant at the earliest opportunity in order that they have the chance to rectify the situation as quickly and efficiently as possible. Any complaint, which cannot be resolved locally, must be notified in writing to Coral Tourism and Recreation Consultant within 3 (THREE) DAYS of the end of the service provided. A copy of the complaint must also be submitted to and signed by the hotel manager. If a client fails to follow this procedure this may hinder the ability of Coral Tourism and Recreation Consultant to rectify the complaint and reduce or extinguish any claim the client may have.

12. Hotel Information: All hotel information that is published on the website is current and is subject to change without notice. Coral Tourism and Recreation Consultant has visited the majority of its featured hotels and every effort has been made to describe the hotels as accurately as possible. However, Coral Tourism and Recreation Consultant cannot accept responsibility for facilities, which are temporarily not available, are under renovation or not suited to individual tastes and preferences. Redecoration and maintenance is necessary to the upkeep of the hotel and may take place without prior warning, whilst the hotelier or supplier will endeavour to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control. Coral Tourism and Recreation Consultant cannot accept responsibility for any disturbance or inconvenience to the client beyond their control nor for accidents in a hotel or loss caused by hotel management or staff.

13. Coral Tourism and Recreation Consultant does not accept liability for any indirect or consequential loss arising out of the use or connected with its website or for any products or services purchased from its website.

14. Coral Tourism and Recreation Consultant makes no warranty or representation about the suitability of any product or service purchased by the customer. Where permitted by law, the liability of Coral Tourism and Recreation Consultant shall not exceed the price of the product or service purchased by the Customer.

15. Coral Tourism and Recreation Consultant requires the clients to purchase Travel Insurance to cover any unexpected circumstances, that may occur prior to, during or after the trip. But still an optional decision to the client.

16. Coral Tourism and Recreation Consultant will not be liable to any refunds or claims due to delays or a change in itinerary forced on us due to any acts of God, acts of government , acts of war, civil disturbances, strikes, riots or cancellation of flights or any such acts, beyond our control.

17. Coral Tourism and Recreation Consultant, as agents shall not be held liable if the client suffers any loss, damage, delay or expense including, without limitation, within the law any death, injury or illness to any person or any loss or damage to property which may be caused to a client.

18. The client accepts the potential risk that can be involved in certain excursions, safaris and activities, and takes accountability for ensuring that he or she is mentally and physically able to take part in the specific detected activity. The client shall comply with the directions of any activity guide. If in the option of the guide, the client’s conduct or physical state is harmful to the safety of the group as a whole, or if the leader feels that the client may be asked to leave the excursion, safari or other activity without the right to any refund.

19. All personal belongings are the exclusive responsibility of the Client at all times during the excursion, safari or other activity.